Medical Receptionist – Permanent

Bourtreehill Medical Practice
Cheviot Way
Bourtreehill
IRVINE
KA11 1JU
01294 211993
www.bourtreehillmedicalpractice.scot.nhs.uk
Closing date: Tuesday 9^th December 2025

We are seeking a dedicated and professional Medical Receptionist to join our reception team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our medical practice and enhancing the patient experience.

Responsibilities
• Greet patients warmly as they arrive at the practice, ensuring a welcoming environment.
• Manage appointment scheduling, confirming and rescheduling as necessary to optimise patient flow.
• Handle patient inquiries via phone and in person, providing accurate information regarding services and procedures.
• Maintain patient records with confidentiality and accuracy, ensuring all information is up-to-date.
• Process patient registrations.
• Collaborate with medical staff to facilitate smooth operations within the practice.

Experience
• Experience working in a GP medical practice or similar environment is essential.
• Strong organisational skills with attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact professionally with patients and colleagues.
• A compassionate approach towards patient care, demonstrating empathy and understanding in all interactions.

This is an opportunity to seek a new challenge with a dynamic, successful and experienced GP team who are dedicated to providing an excellent service to their patients.

Wage:  Negotiable based on experience relative to equivalent post holders (Satisfies National Minimum Wage)
Hours:  Full or Part-time hours available (existing practice reception hours are from 0815 to 1730.  Flexibility is required to assist in covering holidays or other absences)

Applications:  Closing date for applications is Tuesday 9^th December 2025.  Please send or email your CV with a covering letter to: mailto:[email protected]

Lynda Akavicis, Office Manager, Bourtreehill Medical Practice, Cheviot Way, Bourtreehill, KA11 1JU.
Informal enquiries also welcome via email or phone 01294 443171.

Please note only short listed candidates will be contacted. If you have not heard from us within 2 weeks after the closing date please assume that your application was unsuccessful on this occasion.  Previous unsuccessful applicants need not apply.